Are you sure it’s us? The ultimate guide to avoiding fraud and identity theft on your fibre and mobile services

Cybercriminals often try to impersonate your fibre and mobile provider with the aim of obtaining sensitive information, such as your login credentials, passwords, or banking details. Under excuses such as “imminent price hikes,” “line issues,” or “mandatory router upgrades,” they pressure users into making hasty decisions.

At Olin, as your trusted fibre and mobile operator, we take your cybersecurity very seriously. We want you to enjoy the best browsing experience and mobile coverage with complete peace of mind. That’s why we have put together this practical guide containing key recommendations to help you identify and block any attempt at fraud.

5 Golden Rules to protect your personal details and your fibre and mobile lines

To prevent identity theft and avoid falling for suspicious phone calls or SMS messages, memorize and integrate these security recommendations into your daily digital routine:

1. At Olin, we will never ask for your bank details or passwords over the phone

No representative or technician from our internet and telecommunications company will ever call you to ask for your full credit card number, online banking credentials, or application passwords. If someone asks for this information over the phone claiming it is a requirement for your fibre and mobile plan, do not trust them and hang up immediately.

2. Never share passwords or verification codes (OTP)

The verification codes you receive via SMS are the security key to authorizing transactions, validating account access, or confirming changes to your services. Never share them with anyone, even if the person on the other end of the line claims to be from technical support. These codes are strictly personal and confidential.

3. Be suspicious of calls or messages that pressure you to act urgently

One of the most common tactics in telecom identity theft is creating a false sense of emergency. Statements like “If you don’t verify your account within 5 minutes, your mobile line will be disconnected” or “You must change your router today or your fibre connection will be cut off” are clear indicators of a scam attempt. At Olin, we respect your time and will never demand that you make financial or contractual decisions under threat of immediate disconnection.

4. Do not provide sensitive information unless you are certain of the sender’s identity

If you receive an SMS containing a link or a call offering an unbelievable deal on your fibre and mobile package, do not provide personal data such as your ID number, home address, or email without verifying who is contacting you. Always check that the URL in any link is official, and never click on shortened or suspicious links.

5. Got the slightest doubt? Verify directly with us

If you receive an unusual message, notice an unrecognized charge, or get a doubtful call, the fundamental rule is to pause and check.

• Call us on 1560: Our customer support team will resolve your queries instantly.
• Visit your nearest Olin Store: If you prefer face-to-face assistance, drop by any of our physical stores, where our team will verify the actual status of your account.

Quick Comparison: Official Olin Communications vs. Scam Attempts

To make it easier for you to spot potential threats, we have summarized the key differences between a legitimate communication from your fibre and mobile provider and a fraudulent attempt:

Your security matters to us: When in doubt, always verify

Cybersecurity is a shared responsibility. While we implement the highest security standards across our fibre optic and mobile networks, your vigilance is the first line of defense against scams.

Remember: When in doubt, always verify.

Get in touch with the Olin team via our free helpline on 1560 or visit your nearest Olin Store. We are here to ensure you get the best connection with absolute peace of mind.