Olin Customer Support

Having good service is as important as having a good connection. At Olin we know this, which is why we offer a direct, clear and straightforward customer support system. Whether you need help with your tariff, have technical questions or want to learn about our products, our team is here to help you, without going through bots or endless waits.

Sometimes a call is the quickest and most convenient option. That’s why we provide two phone numbers to contact Olin customer support:

This is the free number for calls from any national phone. Ideal if you’re calling from your Olin mobile or landline, although it also works from other Spanish operators.

If you’re abroad or having issues with 1560, this is the number to dial. It’s a national number, so it’s billed as a local call according to your tariff.

In both cases, the support is direct and human, without unnecessary automated steps. Our team is ready to resolve any queries about your connection, contracted services or technical issues.

Besides phone, Olin customer support adapts to your preferences. If you prefer to write or visit a store, you also have those options.

Available on our official page, the online chat allows you to quickly contact an agent. Ideal for resolving brief queries or managing services without having to call. You just need an internet connection and to go to olin.es — you’ll see the chat bubble at the bottom right.

If you’re on the Costa del Sol, you can visit one of our physical stores. There you’ll be attended in person, with the same closeness that characterizes us. You can check the exact location from the Olin Stores section on our website, where you’ll also see each store’s opening hours.

Physical presence is one of Olin’s strong points, as it allows us to provide more personalized support and resolve matters directly, without intermediaries.

Another way to manage your services, view bills or modify your details is through the customer area. You can log in from any connected device, using your credentials.

Access your Olin customer area here: https://micuenta.olin.es/

There you can review your usage, add services, change passwords, check your bills and modify your contact details. You can also activate the Pause Service if you’re going to be away for a while.