Mobile Portability: Switch Carriers Without Changing Your Number

Tired of your current mobile operator? Thinking about trying better rates or services without giving up your phone number? Mobile number portability is exactly what you need. In this guide, you’ll find everything you should know — what it is, how it works, and how to complete the process smoothly.

What Is Mobile Number Portability?

Mobile number portability is the process that allows you to switch to a different mobile provider while keeping your current phone number. It’s a right you have as a user, regulated by Spain’s National Commission for Markets and Competition (CNMC).

This gives you full freedom to choose the operator that suits you best, without the hassle of updating your number everywhere.

How Do You Request a Mobile Portability?

The process is straightforward, and in most cases takes less than 24 hours. These are the steps:

1. Choose your new operator: Look into the available plans and decide which provider offers what you need.

2. Request the portability: Contact your chosen operator and tell them you want to keep your number. You can do it online, by phone, or in-store.

3. Provide your details: You’ll need your phone number, a copy of your ID (DNI/NIE), and in some cases your latest bill or the ICC code from your current SIM.

4. Sign the request: Once your information is verified, you’ll sign the portability request.

5. Wait for confirmation: Your new operator will handle the entire process and notify you when the transfer is complete.

6. Activate your new SIM: Insert the new SIM card once the switch is confirmed — and you’re ready to go.

Discover our mobile plans

What Should You Consider Before Requesting a Portability?

Before starting, take these points into account:

Contract commitment: Check if you’re still tied to a minimum-term contract. Leaving early may involve penalties.
New contract conditions: Read the small print: rates, included services, and any future commitments.
Device compatibility: Make sure your phone is compatible with the new network. Some phones may be locked to a specific provider.
Timing: Avoid requesting portability on days when you can’t afford a brief interruption.
Associated services: Voicemail, MMS and similar services may need to be reconfigured afterwards.

Switch to Olin and Keep Your Number

At Olin, our portability process is quick and straightforward. Our customer service team helps you at every step to ensure your transition is smooth and trouble-free.

How to Request Portability With Olin and How Long It Takes

Requesting portability with Olin is simple:

• Visit our website or drop by one of our stores.

• Choose the plan that suits you.

• Provide your number and the required documentation.

• Our team takes care of everything else.

In most cases, the process is completed in under 24 working hours.

Will I Be Without Service?

There may be a very brief interruption — usually just a few minutes — during the switch. This normally happens overnight, between midnight and 6 a.m., so it doesn’t interfere with your day.

Want to Know More?

Error: Contact form not found.

Why Switch to Olin?

Changing to Olin is easy, and you’ll gain a series of advantages:

1. Competitive plans: Options for every need and budget.

2. High-speed network: Our broadband infrastructure ensures fast, stable connectivity.

3. Personalised support: Real help when you need it — no scripts, no runaround.

4. No long contracts: Flexibility first.

5. Excellent Costa del Sol coverage: Perfect for residents and frequent visitors.

6. Cutting-edge technology: We keep our systems updated so you always get the best.

7. Fibre + mobile bundles: Save money with our combined plans.

The new portability law in Spain has made the process even simpler. You can now switch carriers in under 24 hours, with full consumer protection.

At Olin, we’re committed to offering the best experience possible. Smooth portability, great service and a real upgrade in your day-to-day connectivity.

Ready to make the move? Check out our mobile plans and start enjoying a superior connection today. With Olin, the future of telecom is already in your hands.

Discover our mobile plans