Or stop paying for Internet while you're on vacation
With the Pause Service, you can stop paying for your fiber connection during the months you don’t use it — up to 6 months without paying for internet if you’re away!
Advantages of Using
the Pause Service
- Savings during unused periods: Reduce your expenses during the months when you don’t use your fiber connection.
- Flexibility for reactivation: You can reactivate the service at any time or set a specific date, according to your needs.
- Pause for up to 180 days: Enjoy up to six months of pause per year without losing your contract.
- Prorated payment for active days: You’ll only pay for the days the service was active.
- Maintain your contract without interruptions: Pausing doesn’t mean losing your contract or changing your terms.
Features of Olin’s
Pause Service
How does Olin's pause service work?
Olin’s pause service allows you to temporarily suspend your fiber optic or phone contract. During this time, you won’t be charged for the service, but you won’t have access to it either. You can reactivate it whenever you need.
How long can I pause my service with Olin?
You can pause the service for up to 6 months. After this period, you must either reactivate the service or request another pause if necessary.
Is there any cost associated with pausing the service?
Generally, Olin does not charge a fee for pausing the service. However, it’s advisable to check the specific terms of your contract or contact customer service to confirm if any fees apply.
How can I reactivate the service after a pause?
To reactivate the service, log in to your account on the customer portal or contact customer service. Reactivation can only be performed after at least 10 days have passed since the last suspension.
Can I pause the service if I have an ongoing contract?
Yes, you can pause the service even if you have an ongoing contract. Be sure to review the terms of your contract and Olin’s policies to understand how the pause might affect your commitment and rates.
What happens to my phone number or email address during the pause?
During the pause, your phone number and email address remain active, but you won’t be able to use them until the service is resumed. Make sure to notify your contacts about the pause to avoid any inconvenience.
Reviews on Olin's Fiber and Mobile Services
Fast and Effective
The technical service is quick, and the fiber connection is fast and stable with no outages. Very good customer service whenever I’ve needed it. I couldn’t ask for more.
Delighted!
Highlighting Olin’s great service: fiber, mobile, and OlinTV. Very good quality and excellent customer service in-store.
Excellent Service
I recommend Olin’s fiber, TV, and mobile service for both its quality and price. Above all, I appreciate the customer service at the store. Their close and personalized approach makes the experience even better.
Always Grateful
The best fiber and mobile company in my area. We tried several others until we discovered Olin. I have no regrets and wouldn’t change it for anything. The in-store customer service has been excellent.
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Very Satisfied
The service is excellent, and we always pay the same amount. We’ve been customers for three years. The staff at the store are very professional and serve us in three different languages!